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Chapter IV - CENTERS FOR MEDICARE & MEDICAID SERVICES, DEPARTMENT OF HEALTH AND HUMAN SERVICES (CONTINUED) Subchapter F - QUALITY IMPROVEMENT ORGANIZATIONS Beneficiary and Family Centered Care Quality Improvement Organization · Livanta is committed to improving your Medicare experience. · LivantaCares MedicareRelease of New Quality Improvement Organizations (QIO) Manual Chapter 5, “Quality of Care Review” by the Centers for Medicare and Medicaid Services (CMS) Quality Improvement Organization Manual. Chapter 7 - Denials, Reconsiderations, Appeals. Table Of Contents. (Rev. 18, 10-10-14). Transmittals for Chapter 7. A federal government website managed and paid for by the U.S. Centers for Medicare & Medicaid Services. 7500 Security Boulevard, Baltimore, MD 21244. Stay up-to-date on resources from Centers for Medicare & Medicaid Services (CMS) and Centers for Disease Control and Prevention (CDC). QIOs in Action Beneficiary complaint means a complaint by a Medicare beneficiary or a Medicare QIO review means review performed in fulfillment of a contract with CMS, Note: QIO's no longer review excluded services for Medicare Administrative Contractors (MACs). Please reference the "Quality Improvement Organization Manual" (